Frankie - AI powered online shop assistant


Answers to frequently asked questions.

We want you to have the best possible
experience with Frankie.

Let us know if you'd like other helpful answers added.

Getting started is easy! You can install Frankie from the add-on store for free. Request a demo to hear from our team and get started now.

Our free trial lets you explore how Frankie works for your business. Ther are with No commitments, No contracts and you can Cancel at any time. The free trial Excluding any special offers, all new users receive a 15-day free trial that starts on the day you Go Live with Frankie. We provide 15 days to both ensure you have the time to get the best from Frankie and to signal that we’re working for you, helping make your business succeed.

Your billing cycle will begin at the end of your free trial. You will be billed on an ongoing basis directly through the payment method you connect when you install the app.

It’s simple, Frankie is popular because shoppers like her recommendations. Her recommendations are so good because she uses AI image processing specifically optimised for Fashion and Apparel. This allows her to see clothes in the same way people do and give recommendations that your shoppers love.

Frankie familiarises herself with your stock, learning the patterns, colours, sleeve & dress lengths, necklines, textures, styles, prices etc of every item – she’s like an encyclopaedic expert on your stock.

Frankie also analyses all previous store history to identify what shoppers have in common. For example, people who like this style, are more likely to like that style etc.

As shoppers come to your store, she observes what interests each shopper and matches their browsing behaviour with her insights of how people behave and what they like, before combining all that with her encyclopaedic knowledge of your stock to make recommendations you’d be proud of.

You can cancel Frankie at any time. There’s no contracts, no commitments, and no cancellation fee.

You can also pause the app – you can pause Frankie from the app Settings page.

Pausing Frankie does two things: (1) it stops Frankie appearing on your store and (2) it stops any new recommendations contributing to your bill. Pausing Frankie also allows you to adjust settings to better suit your store. Our Support Team are available to assist you in this process.

Frankie charges are managed directly by Shopify so uninstalling the app will automatically cancel your Frankie charges and prevent any future charges.

If you decide to uninstall the app, we recommend pausing the app first.

You can contact support via:


Email: support@hiplee.ai
Knowledge articles: www.hiplee.ai/faq-know

We want you to have the best possible
experience with Frankie.

Let us know if you'd like other helpful answers added.
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